Terms and Conditions

Fees; Limitations on Refunds and Cancellation Fees: Client agrees to pay ArteMedia any and all fee(s) as billed in accordance with this Invoice. The fee(s) must be received prior to the start of any Maintenance Services. The client further agrees that, in the event of any termination of this agreement by client, no refunds shall be given under any circumstances whatsoever. The client further agrees to pay upon cancellation any other amounts due to ArteMedia for work provided at client’s request above and beyond the monthly alotted time of monthly agreement. 

Processing and Payment

ArteMedia will process your website maintenance subscription purchase as promptly as possible. Your first invoice must be settled before your subscription can be activated.

If your initial payment authorisation is revoked, your subscription will be terminated. We reserve the right to reject any subscription order at any time.

It is responsibility to provide valid payment details, and ensure that your payment details are up to date. If your credit or debit account details change, you must notify us of the changes. If your credit card expires or your payment method is otherwise invalid, your subscription may automatically be cancelled. All charges are non-refundable.

Pricing

When you purchase a website maintenance subscription, you agree to pay the price stated at the time of your order. You also agree to the billing frequency specified at the time of your order.

Any discount eligibility is determined at the time of order. Discounts cannot be applied retrospectively. 

ArteMdia reserves the right to change the prices and fees at any time. We will provide you with 14 days' notice if the regular rate of a website maintenance subscription changes from what was stated at the time of your order.

Price changes will take effect from your next billing date after the notice period. If You do not wish to continue your Website Maintenance Subscription at the revised price, you may cancel your subscription before the end of your current direct debit pay cycle.

ArteMedia right to change website maintenance products

ArteMedia reserves the right to modify the content, inclusions, type and availability of any website maintenance product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle.

Disclaimers

You agree that any errors made in entering your contact information and order details are your responsibility and ArteMedia is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription details to the email address as notified by you.

To the extent permitted by law, ArteMedia is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, ArteMedia's maximum liability to you is limited to the value of the subscription fees paid within the then current billing cycle.

Client Responsibilities

For the purposes of providing these services, Client agrees:

• To answer any questions from ArteMedia in regard to task work on website, promptly.
• To provide ArteMedia with access to its website for the purpose of providing Maintenance Services.
• To properly convey to ArteMedia the information about requested content updates.
• To provide ArteMedia access to their web hosting account, providing active user name / password combinations for access to the server via (S)FTP and Control Panel, assuring that correct permissions are in place on hosting provider.

Client Acknowledgements

Client understands, acknowledges and agrees that:

• Client understands that all work for monthly maintenance tasks will be scheduled according to ArteMedia’ workflow. We have a process and maintain sites for many Clients, therefore all website updates work that counts towards your monthly time allowance is done on a first come first serve basis, except in the case of a total website down issue, which would be considered an “emergency.”
• Failure by Client to answer a question critical to the completion of a task within 5 business days may cause that task to be and moved to the “end of the line” in our work queue. Depending on the time of month, this could cause that task to roll over into the next month’s bucket of update requests.
• The amount of time allocated for additional updates to text, images, and other minor changes, will be billed in fifteen (15) minute increments.
• All monthly updates are scheduled at our convenience and in accordance with our schedule. We have a process and a workflow that we use to maintain all of our Clients’ websites in a fair and orderly fashion. The only exception being in the case of Client’s website being totally offline or down for some reason, in which case their issue would be considered an ‘emergency’ and would take priority.
• Client understands that if they provide ArteMedia with a maintenance task and the task has been completed, then they wish to make changes to the task, any additional time to make these changes will count towards the monthly allowance of time.
• Additional website updates exclude, but are not limited to, image editing, graphic design, graphic editing, database design, database changes, programming, and search engine optimisation and digital marketing.
• Website updates do not include website redesign, re-alignment or re-development equalling more than 50% change to web page, web graphics on the website (i.e. 4 graphics on website, and you want 3 changed, there is a charge for anything above 2, meaning 50%).
• CMS design, integration of plugins that require intensive configuration, or programming of things that require extensive time to set up, including but not limited to blogs, shopping carts, API integrations with third party services, and web forums are not considered “minor” changes and therefore are not included in the standard Maintenance Agreement Plans. These require a separate design or development of a ‘bespoke’ agreement.
• Maintenance Agreement does not include training on how to use your website, WordPress, or email, but we can provide training at additional cost.
• Maintenance Agreement does not include training on search engine optimization (SEO) or other online digital marketing.
• All communications will be done during regular business hours, which are Monday through Friday from 9:00 AM to 5:00.
• If the Client’s website is not hosted with ArteMedia we have no control over Client’s hosting company in regard to server downtime, incompatibilities with software, PHP compatibility issues, etc.
• If the Client’s email accounts are not hosted with ArteMedia we can’t be responsible for Client’s email issues or troubleshooting problems on their own computer. Our role is to maintain and keep your website running at its optimal capabilities. We are not your IT team.
• ArteMedia has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client’s web site(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.
• ArteMedia is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.ArteMedia is not responsible for changes made to Client’s web site(s) by other/third parties, including the Client themselves.
• During the duration of  the service, the Client agrees that ArteMedia will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the web site’s code. If a party, including the Client, other than ArteMedia makes changes to the web site’s code, any errors that are created must be repaired and will be charged for at the hourly rate specified above.
• ArteMedia is not responsible for third-party plugins that may become unusable as a result of Maintenance Services performed.
• ArteMedia will not repair Client’s website(s) that became compromised, hacked, or otherwise defaced or infected prior to ordering Maintenance Services.
• ArteMedia is not responsible for third-party plugins that may become unusable as a result of Maintenance Services performed.
• ArteMedia is not responsible for changes made to Client’s web site(s) by other parties, including the Client themselves.
• ArteMedia is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.

Client Representations – Client makes the following representations and warranties for the benefit of ArteMedia :

Client represents to ArteMedia and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to ArteMedia are owned by Client, or that Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend ArteMedia and its subcontractors from any claim or suit arising from the use of such elements furnished by Client.

Client guarantees to ArteMedia and unconditionally guarantees that Client’s website has not been compromised, hacked, or otherwise defaced or infected prior to ordering Maintenance Services.

Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to ArteMedia for inclusion on the website above are owned by Client, or that Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend ArteMedia and its subcontractors from any liability or suit arising from the use of such elements.

Maintenance Basic Plan Description

• Website Updates changes (1 Hour/Month)
• Regular Back-ups
• CMS & Software Updates
• Plug-in Updates
• Security Patches Updates
• Website Content Updates (Up to an Hour/month)
• E-mail Support