Frequently Asked Questions

Website maintenance is critical as technology is moving very fast nowadays! With security breaches daily, it’s important to ensure your website stays current on security patches to avoid any security vulnerability issues.

Furthermore, regular website maintenance not only monitors performance and ensures user experience, but it also avoids any downtime.

If you purchase a maintenance contract, we typically complete the requested maintenance within three business days; although most of the time we can get to it within 24 hours (on weekdays).

No, we do not ask you to enter any service contract with you and neither are you locked with us for good. We provide you monthly maintenance plan and you can simply discontinue working with us by giving us a notification.

ArteMedia Studio’s monthly website maintenance plan are either invoiced monthly, trimestr or yearly depending on customers preference. We try to be flexible and align our invoicing with our clients budgeting guidelines. Contact with us to discuss your specific invoicing needs.

No, The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

Time for each task is logged in the support system. You can check this any time via your account. You will also be sent a monthly report with the task wise time spent. You will receive access once you signup.